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Providing Customer Value, and improving the Customer Experience

At the Customer Conference we talked a lot about Customer Value. Nick Scully outlined how we are looking to provide more customer value, by listening to you, taking your suggestions, focusing on the quality of our people and product, not over promising, but aiming to over deliver. With all of… Read More

New Customer Service Portal

If you haven’t already done so, now is the time to register for use of our new Customer Support Portal   Feedback regarding our Customer Service Portal has been mixed, with some of you happy with it, some not, and probably most disturbingly of all, many of you didn’t even… Read More

The Dynamics of a Risk Team – our new published infographic

We have just published the second in our infographic series about what makes great risk management teams, based on our comprehensive research and anecdotal evidence. The latest infographic represents how the different personality types that make an ideal risk team view each other and suggests ways to adapt communication styles… Read More

Improving our customers’ experience – announcing our new customer portal

John Frain, VP of Customer Services & Support at Sword Active Risk   Since taking over Support a year ago my focus has been to review how our development teams and support services work together to ensure we operate as a customer focused organization. By this I mean an organization… Read More

Three Lines of Defence – A methodology for the governance of risk exposure across the enterprise

A new white paper from Active Risk   The latest in an occasional series of white papers that tackle the more strategic elements of risk management, we aim to explain the Three Lines of Defence (3LOD) framework, and how it can be applied to your organisation (regardless of size). Most… Read More