If you haven’t already done so, now is the time to register for use of our new Customer Support Portal

 

Feedback regarding our Customer Service Portal has been mixed, with some of you happy with it, some not, and probably most disturbingly of all, many of you didn’t even know we had one!

 

So, determined as ever to respond to your feedback and provide a better customer experience, we have completely redesigned our Customer Service Portal. Based on Salesforce, a best of breed platform for service management, many of you will be familiar with its look and feel. The new portal is easy and intuitive to use making it quicker to log and track your support requests. It will feature training videos – a new area that will build up over time.

 

The portal offers 24/7:

  • Online ticket management – create, monitor, and update your issue tickets
  • Up to date information relating to new Releases and Service Packs
  • Technical Documentation downloads
  • Access to the ARM Knowledge Base
  • Video training

 

Feedback from those of you that have started using it already, has been positive so why not give it a go.

 

To obtain a Support Portal ID please email support@sword-activerisk.com

 

In addition, RPM templates that have been developed by Active Risk will be available for customers to download. And if there is a demand for it, we will also host an area for customers to share their own RPM templates with other users.

 

We are always keen to hear your feedback, so there is also an area for product suggestions and requests.

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