Specialist risk management software supplier publishes infographic in series illustrating how adapting communications style to personality types is vital for team success
Sword Active Risk, a supplier of specialist risk management software and services, has today published a new infographic illustrating the Dynamics of a Risk Team. The infographic represents how the different personality types that make an ideal risk team view each other and suggests ways to adapt communication styles for an effective team. It is the second infographic published by Sword Active Risk, following the earlier “What makes a great risk team”, based on comprehensive research and anecdotal evidence conducted during many high profile deployments of enterprise risk management solutions.
Keith Ricketts, VP of Marketing at Sword Active Risk commented; “In our last published findings we demonstrated that the ideal risk team is made up of a mix of personality types. Risk professionals can attain and provide even greater value by knowing which communication styles engage peers best. This means understanding what makes others tick and adapting their communication style accordingly.”
The survey found that a high functioning risk team needs to be able to work across many other departments in an organization, which means understanding the personality types and what motivates them. Finance and Administration staff are typically Technicians and Supporters, personalities described in the earlier published infographic. The Risk Manager needs to harness the strengths of both types within the team. Starting the dialogue early, a collaborative approach and allowing for process and cultural change are vital when working with the more cautious, analytical personalities.
The findings also recommend that the Risk Manager should also approach project and program managers with confidence and proven evidence to ensure that they maintain control over personality types that tend to be either technical or assertive Drivers.
Communicating with the sales team within an organization also requires addressing the two different personality types of Drivers and Evangelists. The Driver is determined and focused so an emphasis on the benefits to their client and targets is important, while for Evangelists the aim is to focus on their client relationships and communications. The Risk Manager should also to consider these personality types when approaching the Board and Senior Management, particularly when seeking approvals or decisions.
Ricketts continued; “Learning how to deal with other personality types is critical to running a successful and highly effective risk management team. When it involves communicating with colleagues in other departments – finance, sales and marketing or operations – an understanding about what makes people tick can make a real difference to success or failure. Training for each personality type to improve communication skills can help a team work as a cohesive unit.”
To read more, click here to download the infographic.