The Active Risk Support Team is comprised of individuals knowledgeable in the practicalities of risk management projects and trained in the installation and usage of Active Risk Manager.


Active Risk support can be contacted by telephone hotline, email and via the Customer Support Portal. The portal offers 24/7:

  • Online issue logging
  • Access to new releases, updates and fixes
  • Documentation downloads
  • Access to the ARM Knowledge Base


Speak to your Active Risk Account Manager to discuss the support options right for your specific needs and time-zones.



Request a New Support Portal ID

Please provide us with your details and Preferred User ID & Password.